Riva CRM Integration for GoldMine including Exchange Server
Gold Business Solutions
www.goldbusinesssolutions.co.uk
 
 

Riva Integration Server

 

Riva Integration Server - Server Side Integration between Exchange and GoldMine

Riva Integration Server from Omni is an advanced CRM data integration platform for Microsoft Exchange, Novell GroupWise and Apple Mail. Unlike traditional Outlook CRM plug-ins, Riva gets installed only once on a server and no plug-ins need to be installed, configured or managed on users’ desktops, laptops or mobile devices.

 

Sync CRM contacts with Exchange, GroupWise and Address Book (Mac OS X)
Need to sync CRM address book information? Riva delivers transparent, bi-directional synchronization of CRM accounts, contacts and leads (optional). This is just a fancy way to say that whether you add or update a contact in your CRM or in your email client, Riva will automatically sync the changes. And, if you do not want to sync all 5,000 of your contacts to your brand-new iPhone.

 

Sync CRM calendar information
Access your CRM appointments, tasks and phone calls from Outlook, Outlook 2011 for Mac, Outlook Web Access, Entourage, Mail, BlackBerry, iPhone or other ActiveSync smartphones. Appointments marked as “Private” will let your team know you’re busy, but not share any personal information. Riva allows you to sync all new CRM or Exchange calendar information or you can set the category for items to “CRM” and it will only sync those items

 

Riva Server Requirements
Operating System: Windows XP, Windows 7, Windows Server 2003 / 2003 R2 / 2008 / 2008 R2
Software Requirements: Microsoft .NET 3.5 SP1 (recommended)
Minimum Processor (CPU): Intel P4 / AMD Athlon XP (supports x86 and x64 architectures)
Minimum Memory (RAM): 256 MB
Minimum Disk Space: 500 MB

 

For Exchange CRM integrations
Certified Messaging Systems: Microsoft Exchange 2010, 2007 SP1 with Rollup 1+, 2003 SP1+, On-premise or Hosted.
Exchange 2010 and 2007: Riva connects to Exchange 2010 and 2007 using Exchange Web Services (EWS). These are installed and configured by default if Web Access is enabled in your environment.

Exchange 2003: Riva connects to Exchange 2003 using MAPI. This requires the Outlook client to be installed on the Riva system. Because of the Outlook client requirement, Riva must run on a system other than the Exchange 2003 server.

Hosted Exchange: Riva connects to Hosted Exchange systems using API access to Exchange Web Services (EWS). This is the same API access required to support Apple Mail Exchange Configuration and the latest release of Entourage for Mac (WSE). If your hosted contract provides support for Apple Mail Exchange or Entourage for Mac (Web Services Edition), Riva will also be supported.

To configure your connection for Hosted Exchange, provide the URL that is used to connect for Apple Mail Exchange configuration. To date, we have confirmed compatibility with numerous Hosted Exchange systems including BPOS Exchange Online, MailStreet and Intermedia.

 

The Exchange connector must be configured with an account that has been assigned “Full Access” or “Impersonate” permissions to the mailboxes to be managed by Riva. This is the same requirement as other third-party sync applications like BlackBerry Enterprise Server.

 

For GroupWise CRM integrations
Certified Messaging Systems: Novell GroupWise 8+ and 7.0 SP3 + (with SOAP enabled Post Offices)

Software Requirements: The GroupWise client that matches the GroupWise server version must be installed on the Riva system. The latest Novell client that matches the version of eDirectory must be installed. It is a good practice to install ConsoleOne with the GroupWise and LDAP snap-ins. This is required primarily for troubleshooting. Please review the following additional requirement if GroupWise is not installed on an NSS volume.

To configure the eDirectory connection and the GroupWise Trusted Application Key, Riva requires an account with Supervisor rights to the eDirectory system and GroupWise primary domain to register the Trusted Application Key. A second option for the Groupwise connector is to use an account that has Read/Write GroupWise proxy access to the accounts that will be synchronized by Riva.

 

To discuss Riva CRM Integration Server in more detail please contact Gold Business Solutions:

 

Tel: 0845 5212 199 or

Email: info@goldbs.co.uk

 

We look forward to speaking to you soon.


 
 
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